Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Quality Aesthetic. We carefully prepare and package each order to ensure your products arrive safely and in excellent condition.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Shipping Rates

Shipping costs are calculated or displayed at checkout based on your delivery destination and order size.

From time to time, we may offer promotional shipping rates or free shipping on qualifying orders. Any applicable offer and minimum purchase requirement will be displayed at checkout.

Barbados Orders

Orders within Barbados may be eligible for local delivery or other available fulfillment options displayed at checkout.

Please ensure that your delivery address and contact information are complete and accurate.

International Shipping

We ship to selected international destinations. Available shipping methods and rates will be displayed at checkout.

International delivery times vary depending on the destination, carrier, customs processing, and other circumstances outside of our control.

Please note that estimated delivery times are estimates and are not guaranteed.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage or clearance fees, and other charges imposed by the destination country or shipping carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price paid to Quality Aesthetic and are the responsibility of the recipient.

Customs requirements and charges vary by country. We recommend reviewing your country's import requirements before placing an order.

Quality Aesthetic does not control customs assessments and cannot guarantee the amount, if any, that may be charged upon arrival.

If an international shipment is refused or left unclaimed because customs duties, taxes, or carrier fees are not paid, any refund issued after the parcel is returned to us may exclude the original shipping cost, return shipping charges, customs charges, and other costs incurred in recovering the shipment.

Delivery Times

Delivery times vary depending on your location and the shipping service selected.

Please allow additional time during holidays, promotional periods, severe weather, customs delays, or other circumstances beyond our reasonable control.

Quality Aesthetic is not responsible for delays caused by the shipping carrier, customs authorities, weather events, incorrect delivery information, or other circumstances outside of our control.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping information. We will make reasonable efforts to correct the address before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed or Missing Packages

If your tracking information shows an unusual delay or your package has not arrived within the expected delivery period, please contact us so that we can assist you with the appropriate next steps.

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's processes and policies. Where appropriate, we will assist with submitting a carrier inquiry or claim.

If tracking confirms that a package was delivered to the address provided at checkout but you cannot locate it, please contact the carrier and notify us promptly.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible after delivery and provide:

Your order number
A description of the damage
Clear photographs of the damaged product(s)
Photographs of the shipping packaging and shipping label

Please retain the product and all original packaging while the matter is being reviewed, as these may be required for a carrier claim.

Eligible damaged shipments will be handled in accordance with our refund and return policies.

Returned or Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the shipment, or unpaid customs/import charges, additional shipping charges may apply if the customer requests that the order be resent.

Where a refund is appropriate, shipping and other non-recoverable costs associated with the shipment may be deducted from the refund, where permitted by applicable law.